Why everything matters: when we talk about setting ourselves apart from the rest, everything matters. From the big things (knowledge, proficiency, skill) to the little things (smiling, keeping your work area clean, calling guests by name), EVERYTHING contributes to an experience that keeps guests coming back again and again.
| ISBN | |
|---|---|
| EISBN | 9781945909184 |
| Author | Eric Fisher |
| Publisher | Prosper U |
