Privacy Policy:
The TickBook online store in the Kingdom of Saudi Arabia works to provide high-quality services to satisfy all beneficiaries, and for this purpose we will use all the personal information that we collect on the store, in a confidential and professional manner.
We appreciate and respect your concerns about privacy, and we are fully aware that you care about how your information is used and shared, and we appreciate your trust that we will do so diligently.
This notice clarifies our privacy policy. By visiting the TickBook store, you agree to the practices we employ in this privacy policy.
The TickBook online store sends you information about the store's products, services, and promotions, but we will not do so unless you agree to obtain such information. You may inform us that you wish to receive this information via the Website.
Dear customer, we will only use your information in the way we inform you in the privacy policy. Because we may sometimes need to use some information when using other companies to fulfill your request.
Warranty policy
TickBook online store guarantees the quality of products and provides original digital copies from authorized publishers, through certified codes via emails only and for students via their university emails only which the student signed them up in their full correct data at the online store "TickBook" when creating the account.
Protection policy
The TickBook online store team makes every effort to keep our store free of any viruses, you need to make sure that you use appropriate software and a software to detect viruses and any other harmful online content on your computer or smartphone.
We have the right at any time to modify or discontinue sales, discontinue the Services or the sale of any of our products or to discontinue online shopping temporarily or permanently with or without prior notice.
If our services are discontinued after payment, we are committed to refund you, according to the return policy.
Purchase and return policy
Purchasing from the TickBook online store requires verifying the order in terms of the level to be purchased, because purchasing e-books and similar digital products, such as tests and digital products, are not recoverable and exchangeable after the purchase.
If the code does not work, it can be replaced only after ensuring that the student (customer) has done the correct way to download the book or activate it according to the conditional instructions described in this store. However, if the student uses the wrong methods to download books or activate them, the student will bear the consequences. He must purchase another code to replace the code or codes that were handled incorrectly and the student did not follow the correct instructions for the correct use of activating the codes.
What is the returning policy ?
Returning request is delivered by contacting us via TickBook email "tickbook@idev.com.sa", WhatsApp Store or by the live Chat button. Your request will be reviewed and contacted for more details. After the request is approved, you will be provided with the approximate date of return.
How is the customer refunded?
The payment will be refunded via bank transfer to the customer's account or to the credit card used in the same order. The payment will be delivered within 3-14 days from the date of cancellation of the Activation code of the purchased book.
Cases with which the book cannot be returned:
If the returning request is submitted after the specified time, which is one day from the date of receipt.
If the code is activated and the book is used.
Delivery Methods:
The Online TickBook Store only sends your orders via the certified university email when registering at the store. The student/customer bears any incorrect or inaccurate data related to the email or the required student data when registering at the store. Our goal is to get you the order up to a maximum of 2-3 hours.
