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Listening well is an essential component of goodleadership. You can become a more effective listenerand leader by learning the skills of active listening.Working relationships become more solid, based on trust,respect, and honesty. Active listening is not an optionalcomponent of leadership; it is not a nicety to be used tomake others feel good. It is, in fact, a critical componentof the tasks facing today’s leaders.In this new edition, we’ve added tips and advice dealingwith virtual active listening, and incorporated up-to-dateresearch from both inside and outside CCL to make sureyou can best meet the leadership challenges you face intoday’s world.